Unmatched Patients

To find a local patient to match with an unmatched request:

  1. From the New App Requests screen, select ACTIONS - Find Patient next to an unmatched patient:

  2. The Find Patient screen displays a list of suggested patient records in Pharmacy Manager:

    Note - The filters set are based on the data provided in the request to try and retrieve the nearest match from the Pharmacy Manager database. Select Close to remove a set filter or select FILTER to add a filter.

  3. Choose SELECT PATIENT to the right of the correct local patient record.

The patient is now matched to a record in Pharmacy Manager.

No local record may be suggested, in this case you can select CREATE NEW PATIENT  to add a new patient.

See Creating a New Patient for details.
Note – To print this topic select Print in the top right corner and follow the on-screen prompts.