Matching Patients

Some prescriptions display as Partial Match or Not Matched, you can dispense an Some prescriptions display as Partial Match or Not Matched, you can dispense an unmatched prescription in the usual way.

To match a prescription to a patient:

  1. To the right of the unmatched prescription, select ACTIONS and then View Prescription Details:

  2. The eMessage Details screen displays, select the Find Local Patient tab:

    Note - The image above displays an English prescription, the screen differs for Scottish prescriptions however the Find Local Patient tab remains the same.

  3. Use the search criteria and select Find to find a patient that is already registered at the pharmacy or select New Patient to create a new patient.

    See Finding an Existing Patient for details on searching for an existing local patient, or for details on adding a new patient, see Adding a New Patient.

  4. Select OK .

Note - Additionally you can simply add a new patient, see Adding a New Patient for details.
Note – To print this topic select Print in the top right corner and follow the on-screen prompts.