Checking for New App Requests

Important - It is essential to check the Message Centre for new application requests often and before dispensing prescriptions as you may receive a prescription for a potential app user. If a prescription is dispensed before the patient registration is completed, the patient does not receive any notifications.

To check for new app requests:

  1. From the Pharmacy Manager Toolbar, select Message Centre :

    Training Tip - If Message Centre displays grey there are no new app requests.

  2. The New App Requests screen displays:

    Note - The list displays by default with the latest received requests at the top and with the Show matched patients filter on. If you change the sort order this is retained when you return to the New App Requests screen. See Sorting and Filtering New App Requests for more details.

    The list displays the patient's name, NHS number, gender, date of birth, address and their match status:

    • MATCHED - The registration request details match a patient record in Pharmacy Manager. The patient is automatically flagged as an App User. Select CONFIRM to clear the entry from the New App Requests screen.

    • PARTIAL MATCH - The registration request details partially match a local record in Pharmacy Manager, select ACTIONS - Find Patient to view a list of partially matched local patients.

      See Partially Matched Patients for more details.

    • NOT MATCHED - The registration request details do not match any patient record in Pharmacy Manager, select ACTIONS - Find Patient to view a list of nearest matched local patients.

      See Unmatched Patients for more details.

    Matched patients are automatically flagged as an App User in Patient Details:

Note - If a patient deactivates their app account an update is sent to Pharmacy Manager, the patient is no longer flagged as an App User in Pharmacy Manager and they do not receive any further notifications.
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