Processing Emergency Requests

1. From the Pharmacy Manager Side Navigation Bar select eMessages .
2. Highlight the prescription and select Dispense .
3. The Matched Patient screen displays, select Next .
4. The Emergency Requests screen displays, match the Emergency Request Item in the central column to the Electronic Prescription Item in the right-hand column:

   

5. Select Next and then select Finish .

6. Complete the dispensing process in the usual way and select Finish .

To reconcile a paper prescription:

1. From the Pharmacy Manager Side Navigation Bar select Pending .

2. Locate the emergency request and select Edit .
   Remember – To filter the Pending screen, select Show pendings with status and then Emergency awaiting receipt.

3. The Edit Dispensed Item message displays, select Yes :

   

4. The Dispensary screen displays the emergency request. Select Edit Emergency Request:

   

5. The Dispensary Supply form displays, enter the appropriate date in Date received or select Today to enter today’s date:

   

6. Select OK .
7. Update the quantity or directions if required.
   Note – If you are making changes to the quantity, you need to take into account the previous quantity supplied, for example, if 5 were supplied as an emergency request and the prescription is for 15, the quantity should be written as '5,10' as you are providing 10 to make up the prescription total.
8. Discard the first label that prints, this is for the emergency request.
9. Complete the dispensing process in the usual way and select Finish .
10. The emergency request clears from the Pending screen.