Verifying Patient Details

It is necessary to verify a patient's details before accessing and/or updating their GP record. To verify patient's details through the Personal Demographics Service (PDS):

  1. From Patient Details, select Verify patient via PDS.

  2. The Verify Patient via PDS screen displays. Check the details are correct before verifying the patient.

  3. Select SEARCH PDS to search for the patient on PDS.

Note - When a patient has a verified NHS number but is missing their GP Details in Pharmacy Manager, a PDS retrieval automatically populates the patient's GP Details (if available) in Pharmacy Services when starting a new service.

Refresh Patient's Data via PDS

It is necessary to refresh patient data before accessing GP records for patients whose details are verified, but their Personal Demographics Service (PDS) information has not been updated for 24 hours.

To refresh the patient's data via PDS:

  1. From Patient Details, select Refresh patient data via PDS.

  2. The Patient Details section refreshes and VIEW GP RECORD is now available.

Note - To print this topic select Print in the top right corner and follow the on-screen prompts.