I've forgotten my password - What do I do?

If you have forgotten your password:

1. Select the Need help accessing your account link on the login screen:

   

2. The Account Recovery screen displays, select Forgotten password .
3. Enter your Username and select Reset password.
4. An email is sent to your email address with a link to enable you to reset your password.
   Important - The Password Reset link expires in 24 hours.
5. Select the Password reset link in the email and the Account Recovery page displays. Add the following to reset your password:
   • New password - Type a new password, this must be a minimum of 8 characters containing at least one character from three of the following four character types:
     • Uppercase letter.
     • Lowercase letter.
     • A number.
     • A symbol.
       Note - Your password cannot contain the word 'password'.
   • Confirm password - Re-type the new password to confirm.
6. Select Reset password.
7. A Password reset successfully message displays.
8. Your password has now been changed, select Login to log into Patient Services.