Passcode Unlocking/Changing

If you enter an incorrect passcode three times, your Smartcard is locked out.

The unlocking of a Smartcard must be carried out by a Registration Agent (RA) or the Sponsor (at the practice). The Smartcard holder must be present. Users who have:

• Forgotten their Passcode
• Suspect that it may be known by another, or
• Are locked out of NHS Applications because of three failed login attempts

should report the problem to a member of the RA Team as soon as is practicable.

In normal circumstances, the local sponsor updates or resets the Passcode. Exceptionally Passcode changes may be made by other members of the RA Team.