Errors Tab

The Errors tab will show any prescriptions that fail to load. There is a range of error messages that can appear in this tab, and they all relate to loading prescriptions.

The Prescription Manager prescriptions show how the therapy and therapy advice items will be grouped into physical prescriptions when the items are printed or sent (ETP). When prescription items are added in Therapy, they are allocated to prescriptions depending on the date, their type, etc. Once the prescriptions are printed/sent, the exact configuration is stored in the database.

Existing prescriptions and new items may be (re)loaded from the database when:

1. A patient is selected.
2. ETP is activated or deactivated from the Prescription - Setup dialog.
3. Therapy items are added, edited or deleted via the Therapy tab (or the Journal tab for Therapy Advice).
4. Prescription Manager is launched after the PDS status for the patient has been confirmed (depending on the ETP status and the PDS status).
5. An action is initiated from Prescription Manager (e.g. Print, Reprint, change script type (Paper <> Dual), ...)

The Errors tab lists any errors that have occurred while loading the existing saved prescriptions from the database or while allocating newly created items into new prescriptions. This may be because there has previously been a problem during printing and the prescription/item has not been saved correctly to the database because the process has been interrupted (i.e. Consultation Manager has crashed or there has been a bug).

In this situation there is generally nothing you can do to fix the problem, but access is provided to the error in case it explains a problem you are having. Sometimes deselecting and reselecting the patient clears the problem and this should be your first step after seeing an error.

For example, you might have tried to print an item, but Consultation Manager crashed, and now you can’t reprint the item because Prescription Manager thinks the item has not been printed yet (and you cannot reprint an item until it has been printed).

All errors (including loading errors) that occur during an action initiated from Prescription Manager will be shown in a popup error dialog, so you are actively notified of the problem. Only loading errors are shown in the Errors tab.

Examples of likely errors you may see are:

• An item could not be determined - either the item has been deleted or its type has changed. Please deselect and then reselect this patient from the Consultation menu before printing or reprinting any prescriptions. If you encounter the same problem again please contact your System Administrator.
• A drug could not be determined - either the drug has been deleted or its type has changed. Please deselect and then reselect this patient from the Consultation menu before printing or reprinting any prescriptions. If you encounter the same problem again please contact your System Administrator.
• The patient information could not be determined. Please deselect and then reselect this patient from the Consultation menu before printing or reprinting any prescriptions. If you encounter the same problem again please contact your System Administrator.