Advice Response

In response to an Advice Request, a consultant can send an Advice Response. These are received by the WCCG, but can only be processed by you checking your messages.

Note – It is good practice to check for messages in your WCCG daily. Messages are sent to the practice account so any member of staff that has WCCG rights can check and process all the messages.

Responses to Advice Requests can be written to the patient record via the WCCG. To access the responses:

  1. From Consultation Manager , with or without a patient selected, select Summary - WCCG.
  2. If you select a patient within Consultation Manager, any messages for that patient display, if you do not select a patient within Consultation Manager, select Messages to list all messages.
  3. If you select a patient within Consultation Manager, any Responses for that patient display within the WCCG screen, if you do not select a patient within Consultation Manager, and there are Advice Responses, a link displays at the top of your WCCG home page, simply select the link.
  4. Select Import to write back to the patient’s record, a 'The Advice Response has been successfully imported into Vision' message displays.
  5. Select OK.
  6. The Advice Response files to the patient’s record as an Attachment.
Note - Advice Responses can autofile from Mail Manager, from Mail Manager Options - Autofiling, select this message type or you can forward them for processing in Docman using the attachment forward option. See Mail Manager on-screen help for further information.