Resending Send Failed Prescription Messages
If your message handling system or the Spine is down or, the message acknowledgement has timed out, electronic prescription messages have a Send Failed status in Prescription Manager:
To resend fail messages:
- From Mail Manager
, find the corresponding message with a status of Transmission error 
. - Right click and select Reprocess.
Note - Please ensure that any communication/messaging problems are resolved before attempting to resend messages.
