Viewing Mail for Patient
To view incoming mail for the patient selected:
- From Consultation Manager
, select the patient required. - Select View Mail for Patient
and the current mail screen displays:
- Select from the Filter options:
- All - Displays all mail
- Unread - Displays unread mail
- Read - Displays read mail
- Outstanding Actions - Displays mail with outstanding actions
- Completed Actions - Displays mail with completed actions
- Archived - Displays archived mail
- Unarchived - Displays unarchived mail
- Unfiled - Displays unfiled mail.
- Select the result required and select from:
- View Result -
- Add Action -
- Complete Action -
- Appointments -
- Exit - Select to close the current mail screen.
When the toolbar icon has no letter protruding 
, there is no mail for this patient.
Selecting the Patient mailbox 
defaults first to the All tab.
The three Status columns at the top left are:
- A to denote there is an action for this message,
- F for Filed,
- R (with tick box) to indicate whether the message has been read.
Each line shows the date the result was received, the result type, any action attached to the message, who requested the action and whether the action has been completed. any free text added to the message Action now automatically displays alongside the Action in the View Mail for Patient screen Note that if there is more than one action attached to the message, only one action message is shown on the front screen. Go into Outstanding Actions to view the other actions.
Display filter options on tabs :
Complete Action button - Be aware that while clicking on this completes any action on the currently highlighted message, you will be unable to read any extra free text that the person setting the action might have added. This text can only be read by looking at the full result (View Result - Actions). Also, if there is more than one action attached to a message, you will only see one action of the front screen - select View Result - Actions to see all actions, and complete the action(s) from there.
Appointments button allows you to view booked future appointments for the selected patient. If the patient has future appointments booked, the Future Appointments window displays listing the date time, book owner and appointment comments. If there are no booked future appointments for the patient, you are prompted with : The patient has no future appointments:
