Advice Response

In response to an Advice Request, a consultant can send an Advice Response. These are received by the Gateway, but can only be processed by you checking your messages.

Note – It is good practice to check for messages in your Gateway daily. Messages are sent to the practice account so any member of staff that has Gateway rights can check and process all the messages.

Responses to Advice Requests can be written to the patient record via the Gateway. To access the responses through Vision:

1. From Consultation Manager, with or without a patient selected click on Summary – SCI Gateway or WCCG.
2. If you have selected a patient within Consultation Manager, any Responses for that patient are displayed within the Gateway screen.

   If you have not selected a patient within Consultation Manager, and there are Advice Responses, a link displays at the top of the Home page. Click on the link to display. Responses can also be displayed from the Messages menu within the Gateway.

3. Double click on the item required, Advice Response displays.
4. Click Import to write back to the patient’s record within Vision.“The Advice Response has been successfully imported into Vision” message displays.
5. Click on OK.
6. The Advice Response is filed to the patient’s record as an Attachment.

   Note - Advice Responses can be autofiled in Mail Manager by selecting this message type in Options - Autofiling or you can forward them for processing in DocMan using the attachment forward option. See Mail Manager on-screen help for further information.