eAMS messages in Mail Manager

Important - Practices should be regularly checking for rejected AMS messages in Mail Manager and reporting rejections to the vision helpline at a regular interval (say weekly or fortnightly depending upon how many you are getting) so these can be investigated for the root cause.

The AMS messages to the ePharmacy store pass through Mail Manager with a message type of AMS Prescription.

Mail Manager has filters to hide successful AMS messages from view so that only rejected messages are shown. In Mail Manager, go to Tools - Options - Message - Show Sent ElectronicPrescriptions. If you are AMS enabled, we recommend that you leave this option unticked so that only unsuccessful/error messages are displayed, as this improves performance and declutters your screen. If this option is ticked, all messages including sent and complete AMS messages are displayed.

There are three successful status of AMS Prescription messages in Mail Manager Outgoing Mail :

• Awaiting Transmission
• Sent Awaiting Acknowledgement
• Complete

In Incoming mail, you will see a Ready for Action message on a message type AMS Acknowledgement. There is no action you need take - this message automatically updates the outgoing one from Awaiting Acknowledgement to Complete.

eAMS messages contain full practice and patient details, including telephone numbers