Rejecting an Online Prescription Request

If you do not want to fulfil an online prescription request, you can reject it:

  1. From Mail Manager , select Incoming Mail.
  2. Select the Online Prescription request you wish to reject.
  3. Right click and select Message – Cancel/Supersede.
  4. You are then prompted:

    'Are you sure you wish to mark this message as cancelled/superseded? (You will not be able to reinstate this message) Please supply a reason for cancelling this message.'

  5. Enter a message if required, (optional, max 60 characters).
    Note - The patient can see the text that you enter here.
  6. Select OK.
  7. A confirmation message displays confirming the rejection and showing the reason (if added).
  8. Select OK to close.

In Mail Manager the request is marked Cancelled/superseded. The request on the patient website is updated to Rejected, so the patient knows that their request has been rejected, the reason, if added, displays.