Admin staff

GP Communicator

• Check that the Mail Gateway is running properly – eCMS tab.

Mail Manager

• Regularly check the outgoing folder for unsuccessful messages for clinical staff. These have either failed to be transmitted in the first place, or have ‘timed out’ because an acknowledgement has not been received successfully, and in both cases display with a status of ‘Transmission error’.
• Check for unmatched and unallocated messages in Mail Manager.
• Check for messages in error.

See Outgoing Messages and Incoming Messages for futher details.

Search and Reports

From Searched and Reports run:

• Dispensing Report - This allows you to monitor the patients that are not collecting their medication.
• Batch Messaging Errors Report - This highlights and gives details of any messaging errors.
• Suitability Report - To check for new suitable CMS (Serial Prescribing) patients.