Rejecting an Online Prescription Request
If you do not want to fulfil an online prescription request, you can reject it:
- From Mail Manager
, select Incoming Mail.
- Select the Online Prescription request you wish to reject.
- Right click and select Message – Cancel/Supersede.
- You are then prompted:
'Are you sure you wish to mark this message as cancelled/superseded? (You will not be able to reinstate this message) Please supply a reason for cancelling this message.'
- Enter a message if required, (optional, max 60 characters).Note - The patient can see the text that you enter here.
- Select OK.
- A confirmation message displays confirming the rejection and showing the reason (if added).
- Select OK to close.
In Mail Manager the request is marked Cancelled/superseded. The request on the patient website is updated to Rejected, so the patient knows that their request has been rejected, the reason, if added, displays.